30-day returns
If you're not happy with your Hollis Monitor Light Bar, contact us within 30 days of delivery and we'll make it right.
How to start a return
Email us at support@hollislight.com with your order number and the reason for the return. Please don't send anything back before contacting us. We'll reply within 2 business days with the return instructions and address. Items sent back without contacting us first can't be processed.
Conditions
- The item must be unused, undamaged, and in its original packaging with all accessories.
- For change-of-mind returns, return shipping is paid by the customer.
- Once we receive and check the return, we'll refund the full product price to your original payment method within 5 business days. Your bank may take a few more days to show it.
Damaged, faulty or wrong items
If your order arrives damaged, doesn't work, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund. You won't need to pay for any return shipping.
1-year warranty
If your light bar develops a manufacturing fault within 12 months of delivery, contact us and we'll replace it free of charge. The warranty doesn't cover damage from misuse, accidents, or using a power supply above 5V.
Lost orders
If your tracking shows no movement for 30 days or your order hasn't arrived within 30 business days, contact us and we'll send a replacement or give you a full refund.